Shipping Policy
At our furniture store, we prioritize safe, timely delivery of your Single Seater Sofa, Double Seater Sofa, Bean Bag, and Sofa Blanket—whether you’re in Halifax or across the UK. Below is a detailed breakdown of our shipping process, aligned with UK logistics standards and your furniture-specific needs.
Customer Support: For shipping inquiries, email us at volley.sagas-0q@icloud.com or visit our physical address (22, Doncaster Street, Halifax, England, HX3 0PS) during business hours (Monday–Friday, 9:00 AM–5:00 PM GMT).
1. Shipping Destinations
We ship to all regions of the United Kingdom, including mainland UK, Northern Ireland, Scotland (including the Highlands), and select offshore islands (e.g., Isle of Wight, Isle of Man). Key notes for specific locations:
- Mainland UK (England, Wales, Central Scotland): Full delivery coverage for all products, including large items like Double Seater Sofas.
- Northern Ireland: Delivery available for all items—cross-border logistics may require extra processing time (see Section 3 for timelines).
- Scottish Highlands & Remote Areas (e.g., Orkney, Shetland): Delivery available for all products, but large Sofas may require a custom quote (contact us for details).
- Offshore Islands: Delivery to Isle of Wight, Isle of Man, and Channel Islands is available—Sofa delivery may incur additional surcharges (displayed at checkout).
- PO Boxes: We cannot ship large items (Single/Double Seater Sofas, Bean Bags) to PO Boxes—physical addresses are required. Sofa Blankets (small items) can be shipped to PO Boxes via Royal Mail.
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Delivery TimelinesWe process orders Monday–Friday (excluding UK bank holidays: Christmas Day, Boxing Day, New Year’s Day, Easter Monday) within 1–2 business days. Delivery timelines vary by location and product type:3.1 Mainland UK
- Sofa Blankets/Bean Bags:
- Standard Delivery: 3–5 business days (e.g., Halifax to London: 3 days; Halifax to Bristol: 2 days).
- Express Delivery: 1–2 business days (orders placed before 12:00 PM GMT qualify for next-day delivery).
- Single/Double Seater Sofas:
- Standard Delivery: 4–6 business days (requires 2-person courier team for safe handling).
- Express Delivery: 2–3 business days (priority scheduling for courier teams).
3.2 Remote Regions- Scottish Highlands: Add 1–2 days to mainland timelines (e.g., Standard Sofa delivery: 5–7 business days).
- Northern Ireland: Add 2–3 days to mainland timelines (e.g., Standard Sofa delivery: 6–9 business days) due to cross-border customs checks (for furniture materials).
- Offshore Islands: Add 3–4 days to mainland timelines (e.g., Standard Bean Bag delivery: 6–9 business days).
3.3 Custom-Made ItemsCustom Sofas (e.g., specific fabric/color) or Bean Bags take 2–3 weeks to manufacture before shipping. We will confirm a precise delivery date via email once your custom order is ready—standard/express shipping timelines apply after manufacturing.4. Delivery Scheduling & NotificationsTo ensure you’re available for large item delivery (e.g., Double Seater Sofa), we provide flexible scheduling and real-time updates:- Delivery Window Confirmation: After your order ships, you’ll receive an email with a 2-hour delivery window (e.g., “10:00 AM–12:00 PM on Wednesday”)—sent 1 business day before delivery.
- SMS Alerts: Opt in to SMS notifications (via checkout or email) to receive:
- A reminder 24 hours before delivery.
- A “courier is 30 minutes away” alert on delivery day.
- Rescheduling: If you can’t make the scheduled delivery, email us at volley.sagas-0q@icloud.com or reply to your delivery confirmation email at least 24 hours in advance. We offer free rescheduling (up to 2 times)—a £15 fee applies for late cancellations (less than 24 hours notice).
5. Packaging & Product ProtectionFurniture (especially Sofas) requires extra care during transit—we use industry-leading packaging to prevent damage:- Sofas (Single/Double Seater):
- Wrapped in thick, tear-resistant plastic (to protect against moisture/dirt) + foam padding on corners/legs (to prevent dents/scratches).
- Disassembled parts (e.g., Sofa legs, screws) are sealed in labeled bags and attached to the Sofa frame for easy assembly.
- Shipped in reinforced cardboard boxes (for unassembled Sofas) or on wooden pallets (for assembled Sofas) to avoid frame bending.
- Bean Bags:
- Outer covers are sealed in dust-proof plastic bags; filling is packed separately in durable, leak-proof bags (to prevent spills during transit).
- Sofa Blankets:
- Folded neatly and placed in cotton drawstring bags (to avoid snags) + cardboard boxes (for extra protection).
All packages are labeled with “Fragile—Handle with Care” and “This Side Up” to guide couriers. For Sofas, we also include a “Delivery Checklist” (to note any damage before signing for the item).6. Handling Shipping IssuesWe strive for smooth deliveries, but occasional issues (delays, damage, missing items) may arise. Here’s how we resolve them:6.1 Delayed DeliveriesIf your order is delayed beyond the estimated timeline:- Check Tracking: Use the link in your shipping confirmation email to view real-time updates (couriers often note delays due to weather, traffic, or high volume).
- Contact Us: If no update is available for 48 hours, email us with your order number and tracking ID—we’ll escalate the issue to our courier partner (DPD/Royal Mail) and provide a new delivery estimate within 1 business day.
- Compensation: For significant delays (over 5 days past the estimate), we offer:
- A 10% discount on your next order (valid for 6 months).
- A free Sofa Blanket (worth up to £39.99) with your next purchase.
6.2 Damaged ItemsIf your Sofa, Bean Bag, or Sofa Blanket arrives damaged:- Note Damage on Delivery Receipt: Before signing for the item, mark “damaged” on the courier’s delivery note and take photos of the damage (including packaging).
- Report Within 48 Hours: Email us at volley.sagas-0q@icloud.com with:
- Your order number, full name, and delivery address.
- Clear photos/videos of the damage (e.g., torn Sofa fabric, broken Bean Bag zipper, stained Blanket) and packaging.
- Resolution: We will:
- Send a replacement item (shipped via Express Delivery, free of charge) within 3–5 business days.
- Arrange free collection of the damaged item (we provide a pre-paid label for small items; our courier team collects Sofas).
- Offer a full refund (including shipping fees) if you prefer not to receive a replacement.
6.3 Missing ItemsIf part of your order is missing (e.g., Sofa legs, Bean Bag filling, Sofa Blanket):- Email us within 7 days of delivery with your order number and a list of missing items.
- We will ship the missing parts via Express Delivery (free of charge) within 2 business days. For critical parts (e.g., Sofa legs), we may send a replacement item instead of just the part.
7. Local Pickup (Halifax Only)If you’re near our Halifax store (22, Doncaster Street, HX3 0PS), you can opt for free local pickup to avoid shipping fees:- Select “Local Pickup” at checkout—we’ll email you when your order is ready (1–2 business days for in-stock items; 2–3 weeks for custom items).
- Pickup hours: Monday–Friday (9:00 AM–5:00 PM GMT) and Saturday (10:00 AM–2:00 PM GMT).
- Bring a copy of your order confirmation email and valid ID (e.g., driving license) to collect your items. For large Sofas, we recommend bringing a vehicle with enough space (our team can help load the item).
8. International ShippingCurrently, we only ship within the UK. For international inquiries (e.g., Ireland, France), email us at volley.sagas-0q@icloud.com—we can provide details on trusted third-party freight forwarders (though we do not take responsibility for international customs fees, delays, or damage incurred by these services).Thank you for choosing our store for your furniture needs. We’re committed to ensuring your Sofa, Bean Bag, or Sofa Blanket arrives safely and on time—so you can start enjoying your new piece right away.