FAQ
Q1: How do I choose the right Sofa size for my space?
A: Consider your room dimensions and usage to pick the perfect Sofa:
- Single Seater Sofa: Ideal for small rooms (e.g., home offices, bedrooms) or as extra seating—typically 80–90cm wide, fits 1 person comfortably.
- Double Seater Sofa: Great for living rooms or apartments—150–180cm wide, seats 2 people, and pairs well with a Bean Bag for extra guests.
Measure your space first (leave 30–40cm of clearance around the Sofa for movement) and check the product page for exact dimensions. If unsure, email us with your room size—we’ll share a layout recommendation.
Q2: Are your Sofas and Bean Bags fire-resistant?
A: Yes—all our Sofas (Single/Double Seater) and Bean Bags meet UK fire safety standards (BS 5852). They are treated with flame-retardant materials to reduce fire risk, and Sofa fabrics are tested for resistance to ignition. We provide a copy of the fire safety certificate via email upon request—just ask our team at volley.sagas-0q@icloud.com.
Q3: How do I clean and maintain my Sofa, Bean Bag, or Sofa Blanket?
A: Care instructions vary by material—follow these guidelines to keep your furniture in good condition:
- Sofas (Linen/Cotton): Vacuum weekly to remove dust; spot-clean stains with mild soap and water (avoid bleach). For removable covers, check the label—some are machine-washable (30°C gentle cycle), others require dry cleaning.
- Bean Bags (Polyester/Cotton): Wipe the outer cover with a damp cloth; most covers are removable and machine-washable (30°C). Refill Bean Bags with our approved polystyrene beads (sold separately) if they lose shape over time.
- Sofa Blankets (Wool/Cashmere): Machine-wash on a cold, gentle cycle with mild detergent; air dry flat to avoid shrinking. Avoid ironing wool blankets—use a steamer to remove wrinkles.
Full care guides are included with every order—email us if you need a digital copy.
Q4: Do you offer assembly for Sofas?
A: Yes—we provide optional Sofa assembly service for Single and Double Seater Sofas:
- Cost: £25 per Sofa (added at checkout).
- Process: Our 2-person team will assemble the Sofa (attach legs, arrange cushions) during delivery—just select "Assembly Service" when placing your order.
- Availability: Available for mainland UK addresses (within 50 miles of Halifax). For remote areas, we can share a step-by-step assembly video (free of charge) via email.
If you prefer to assemble yourself, all Sofas include a detailed manual with photos—most take 30–45 minutes to build.
Q5: Can I customize the fabric or color of a Sofa or Bean Bag?
A: Yes—we offer custom options for most Sofas and Bean Bags:
- Sofas: Choose from 10+ fabrics (linen, velvet, cotton) and 15+ colors (grey, navy, beige, etc.). Custom Sofas take 2–3 weeks to make and ship.
- Bean Bags: Select outer cover material (polyester, cotton) and color—custom Bean Bags ship within 1 week.
To request a custom order, email us with your preferences (e.g., "Double Seater Sofa—navy velvet")—we’ll share fabric samples (free of charge) and a quote within 2 business days. Note: Custom items cannot be returned unless defective.
Q6: Do you ship to Northern Ireland or Scotland?
A: Yes—we ship to all parts of the UK, including Northern Ireland and Scotland:
- Mainland Scotland: Standard delivery (3–5 business days) for all items; £15 surcharge for large Sofas (covers longer transport).
- Northern Ireland: Delivery takes 5–7 business days; £20 surcharge for Sofas (due to cross-border logistics).
- Remote Areas (e.g., Scottish Highlands): Delivery may take 7–10 business days; contact us for a custom shipping quote for large items.
All shipping costs and timelines are displayed at checkout—enter your postcode to see exact details.
Q7: What is the warranty for your products?
A: We offer warranties to cover manufacturing defects:
- Sofas (Single/Double Seater): 2-year warranty covering frame damage, broken legs, or faulty stitching.
- Bean Bags: 1-year warranty covering zipper issues, tearing, or filling defects.
- Sofa Blankets: 6-month warranty covering shrinking, staining (from manufacturing), or thread damage.
To claim warranty service, email volley.sagas-0q@icloud.com with your order number, photos of the issue, and a description of when the problem started. We resolve claims within 3 business days.