Privacy Policy
Information We Collect
We collect personal and order-related data to deliver safe, tailored service for Single Seater Sofas, Double Seater Sofas, Bean Bags, and Sofa Blankets, fully complying with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018:
a. Personal & Contact Data
- Basic identifiers: Full name, email address (for communication via volley.sagas-0q@icloud.com), phone number, and delivery/billing address (including our Halifax address for local pickup/returns). For large items like Double Seater Sofas, we may collect additional delivery details (e.g., access to your property, ground-floor vs. upper-floor placement) to ensure smooth drop-off.
- Preferences: Optional data like fabric color preferences (e.g., "grey linen for Single Seater Sofa") or size requirements (e.g., "extra-large Bean Bag") to recommend products and streamline future orders.
b. Payment & Transaction Data
- Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Klarna). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end to protect your information.
c. Device & Usage Data
- Website/app usage: Browsing history (e.g., viewed Sofa Blanket patterns, Bean Bag materials) and cookie data (saves your fabric preferences or cart contents for future visits). For furniture-specific needs, cookies may also track "saved items" like a Double Seater Sofa you’re considering.
- Delivery-related data: Temporary details like delivery window confirmations (e.g., "10 AM–2 PM for Sofa delivery") or photos of delivered items (taken by our courier to confirm receipt)—these are deleted within 14 days of delivery.
How We Use Your Information
Your data is used solely to enhance your furniture shopping experience—no unauthorized sharing or monetization:
- Order Fulfillment: Process purchases, verify product details (e.g., Sofa fabric durability, Bean Bag filling safety), and coordinate delivery of large items (e.g., scheduling a 2-person team for Double Seater Sofa drop-off). We may also include care guides (e.g., "how to clean linen Sofa covers" or "maintaining Sofa Blanket softness").
- Customer Support: Resolve issues like damaged Sofa legs, incorrect Bean Bag sizes, or missing Sofa Blanket accessories—we may reference your order data to troubleshoot efficiently.
- Personalized Updates: Only if you opt in, send relevant alerts (e.g., "new velvet Single Seater Sofas in stock," "Sofa Blanket winter collections")—unsubscribe via the link in every email. We never share your data with third parties for marketing.
- Compliance & Safety: Retain transaction records for warranty claims (e.g., replacing a faulty Bean Bag zipper) and tax purposes, ensuring all products meet UK safety standards (e.g., fire-resistant Sofa fabrics, non-toxic Bean Bag filling).
Data Security
We protect your information with industry-leading safeguards:
- All data transmission uses SSL/TLS encryption (visible via the "https://" protocol and padlock icon on our website).
- Personal and order data is stored on UK-based encrypted servers—only authorized staff (trained in GDPR compliance) access necessary details (e.g., your address for Sofa delivery).
- Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill their services (e.g., DPD delivering a Sofa Blanket) and cannot repurpose it.
Your Data Rights (Under GDPR)
You have the right to:
- Access: Request a free copy of your stored data (e.g., past Sofa orders, saved fabric preferences).
- Correct: Update inaccurate information (e.g., a new delivery address for a Bean Bag, revised Sofa color choice).
- Delete: Request permanent removal of your data ("right to be forgotten")—we only retain legal records (e.g., warranty documentation) as required by law.
- Restrict Processing: Pause use of your data (e.g., if you dispute a Sofa delivery issue) until the matter is resolved.
- Data Portability: Receive your data in a usable format (e.g., a CSV file of your orders) to share with another furniture retailer.
To exercise these rights, email volley.sagas-0q@icloud.com with "GDPR Data Request" in the subject line—we respond within 1 month and may ask for verification (e.g., order number) to protect your privacy.